FAQs

Shipping

What shipping options do you offer?

We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected.

We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected.

Can I change my shipping and billing addresses?

Address changes can only be made before your order is processed. Contact us immediately if you need to update your information.

Address changes can only be made before your order is processed. Contact us immediately if you need to update your information.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s delivery status.

Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s delivery status.

Payments

What payment options do you accept on your website?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.

Returns & Exchanges

What is your return and exchange policy?

All sales are final. We do not accept returns or exchanges unless there is a fault with the product or an error on our part.

All sales are final. We do not accept returns or exchanges unless there is a fault with the product or an error on our part.

What should I do if I receive a faulty product?

Email us at sales@printmelogo.ca within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the product for assistance.

Email us at sales@printmelogo.ca within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the product for assistance.

Ordering

How do I place an order?

Simply select your desired products, upload your design, and proceed to checkout. Follow the prompts to complete your purchase.

Simply select your desired products, upload your design, and proceed to checkout. Follow the prompts to complete your purchase.

Can I cancel or modify my order after it’s been placed?

Orders can only be canceled or modified if they haven’t entered the production process. Contact us immediately for assistance.

Orders can only be canceled or modified if they haven’t entered the production process. Contact us immediately for assistance.

Product Information

What materials do you use for printing?

We use high-quality materials to ensure durability and vibrant prints. Specific materials depend on the product type (e.g., apparel, signage, promotional items).

We use high-quality materials to ensure durability and vibrant prints. Specific materials depend on the product type (e.g., apparel, signage, promotional items).

Can I request a sample before placing a large order?

Yes, we offer samples for certain products. Contact us at sales@printmelogo.ca to request a sample.

Yes, we offer samples for certain products. Contact us at sales@printmelogo.ca to request a sample.

Contact & Support

How can I contact customer support?

Reach us via email at sales@printmelogo.ca or through our contact form on the website.

Reach us via email at sales@printmelogo.ca or through our contact form on the website.

What is your response time for emails?

We aim to respond to all inquiries within 1-2 business days.

We aim to respond to all inquiries within 1-2 business days.